Terms and Conditions for "ورد" Flower Shop App

Last Updated: December 9, 2024

Please read the following Terms and Conditions carefully before accessing or using the services provided by the "Ward" Flower Shop app. By using our services, you agree to be bound by these Terms.

1. Key Definitions

• The App: Refers to the "Ward" app and its related products and services for selling flowers.
• User: Any individual who interacts with or uses the app’s services, including customers and suppliers.
• Account: A personal profile created by users to manage their interaction with the app, including order tracking and payment management.
• Services: Includes purchasing flowers, online payment, offering discounts, and customer support services.
• Administrator: The staff or representatives responsible for managing and operating the app’s services and platform.

2. Acceptable Use of Services

• Users must use the app’s services for lawful commercial purposes related to flower purchasing.
• Users are prohibited from engaging in illegal activities or attempting to damage the app's reputation or bypass security measures.
• Users must not duplicate, modify, or redistribute any part of the app’s services or platform without written consent from the Administrator.

3. Account Registration

• Users must provide accurate and complete information when creating an account with the app.
• It is the user's responsibility to maintain the confidentiality of their login details and protect the account from unauthorized access.
• All activities conducted through a registered account are the responsibility of the user.

4. Services Offered by the App

• Flower Purchase: Users can browse and purchase a variety of flowers through the app.
• Payment Features: Users can make secure online payments for their orders via the app.
• Notifications: The app provides updates regarding order status, promotions, and important announcements.
• Customer Support: The app may offer communication channels for users to reach customer support.

5. Payments and Fees

• When using payment features, users must enter valid payment details.
• All fees paid for flower orders are non-refundable, unless otherwise specified by the app’s policies.

6. Intellectual Property

• All intellectual property rights related to the app’s services, including content, designs, and branding, belong exclusively to "Ward" Flower Shop.
• Unauthorized use of the app’s content or trademarks is strictly prohibited.

7. Privacy and Data Protection

• The collection and handling of personal data are governed by our Privacy Policy, which is part of these Terms.
• The app is committed to safeguarding users' personal information in compliance with applicable laws.

8. Account Termination

• The app reserves the right to suspend or terminate any user account that breaches these Terms.
• Users may deactivate their accounts at any time, but certain data may be retained as required by law.

9. Liability Limitation

• The app is not responsible for damages resulting from misuse of the services.
• All services are provided “as is” with no guarantees or warranties.
• The app is not liable for delays or disruptions caused by factors beyond its control.

10. Changes to the Terms

• The app reserves the right to update or modify these Terms at any time.
• Users will be informed of any changes via notifications in the app or email. Continued use after changes signifies acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the country where the "Ward" Flower Shop operates.

12. Contact Information

For any inquiries or concerns about these Terms, please contact us at: info@ward-flower.com